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Conferences

2024 Consumer Experience & Digital Health Forum

Dates:
Sep 24 - 26, 2024
Location:
Nashville, TN

The definitive event where leaders from across the health care industry converge to advance digital health solutions and improve the consumer experience.

Agenda Filters

Sessions

9:00 am - 7:30 pm Sep 24 • 2024

3:50 pm – 6:25 pm
, Concurrent Sessions

  • 3:50 pm – 4:35 pm
    • AI, Data Analytics & Interoperability

      Implementing AI to Improve Efficiency and Outcomes

      Location
      Room 103, Level 1
      Speaker
      Details

      Unlock the potential of artificial intelligence to transform operational efficiency and enhance member satisfaction and patient outcomes. Join this session to learn from health plan executives’ practical applications of AI, from claims processing to personalizing member care. Gain insights into harnessing AI effectively and staying ahead in a rapidly evolving landscape.

  • 4:45 pm – 5:30 pm
    • AI, Data Analytics & Interoperability

      Data Analytics and AI to Drive Member Experience and Outcomes

      Location
      Room 103, Level 1
      Speaker
      Details

      Progressive health insurance plans are leveraging data analytics and AI to shape exceptional member experiences and drive improved health outcomes. This session will explore how advanced analytics and AI-driven insights can enhance personalization, optimize care coordination, and streamline operational efficiencies. Learn from strategies to harness these technologies and elevate your organization’s ability to deliver impactful, data-driven solutions.

  • 5:40 pm – 6:25 pm
    • AI, Data Analytics & Interoperability

      Interoperability Developments to Improve Care and Outcomes

      Location
      Room 103, Level 1
      Speaker
      Details

      Uncover the latest advancements in interoperability and progress toward seamlessly sharing patient data and transforming care delivery and patient outcomes. Speakers will highlight how data integration and real-time communication between health systems and health plans enhances care coordination, reduces redundancies, and improves overall efficiency. They will also share real-world examples of successfully implementing interoperable solutions to drive better clinical and operational outcomes.

7:45 am - 7:00 pm Sep 25 • 2024

10:10 am – 10:55 am
, Concurrent Sessions

    • AI, Data Analytics & Interoperability

      Developing a Business Model and ROI for Digital Strategy and Engagement

      Location
      Room 103, Level 1
      Speaker
      Details

      Gain insights to craft a robust business model and demonstrate ROI for digital strategy and engagement initiatives. Hear lessons learned from retail and financial service industries to understand the key components to align digital investments with business objectives, measure success through key performance indicators, and optimize strategies for maximum ROI and impact. Develop a framework to measure success of digital transformation that drives enhanced member engagement and loyalty.

11:45 am – 12:30 pm
, General Session

  • , Davidson Ballroom, Level 1M

    Leveraging Data Analytics to Improve Outcomes & Consumer Experience

    ,

    The health care industry is at the forefront of a data revolution, making significant strides in harnessing data analytics to improve health outcomes and elevate member satisfaction. Explore how health plan leaders can leverage technology to access the latest clinical data to transform data-driven decision-making and improve member experience.

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2:30 pm – 3:20 pm
, Peer Connect Sessions

  • , Room 103, Level 1

    Leveraging AI through People, Process, and Operations

    ,

    Engage in a conversation with peers on how to harness AI to streamline operations, better manage resources, improve productivity, and achieve efficiencies.

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3:30 pm – 4:15 pm
, Concurrent Sessions

    • AI, Data Analytics & Interoperability

      AI as the Invisible Hand in Health Care

      Presented by Included Health
      Location
      Room 102, Level 1
      Speaker
      Details

      AI. Data science. Machine learning. We’ve all heard the buzzwords. But what if we thought about AI and data science as an invisible tool to supercharge health care? What if the power of AI was that a patient didn’t know it was there? Join this session to learn from two innovative data scientists who are simplifying health care with data and AI. Explore strategies to supercharge experiences for members, help clinicians advocate for patients, build personalization, and improve equity.

4:25 pm – 6:00 pm
, General Session

  • 4:25 pm – 5:10 pm
  • 5:10 pm – 5:20 pm
  • 5:20 pm – 6:00 pm, Davidson Ballroom, Level 1M

    The AI Revolution in Medicine: What the Future Holds

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    A renowned physician, author, and thought leader will examine the AI revolution in medicine and the promise and limitations of integrating generative AI in health care. Discover how AI will enhance diagnostics, personalize treatment, and revolutionize patient care, while exploring ethical concerns, data privacy issues, and the risk of exacerbating health disparities.

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6:15 pm – 7:00 pm
, Complimentary Signed Books

  • , ÐÜèÊÓƵMeet Up Lounge, Booth #707 (Room 104 , Level 1)

    ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine

    ,

    Complimentary signed books are available for the first 200 attendees.

    Presented by AHIP
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8:00 am - 2:30 pm Sep 26 • 2024

10:55 am – 12:30 pm
, Concurrent Sessions

  • 10:55 am – 11:40 am
    • AI, Data Analytics & Interoperability

      Whole Person Care: Transforming Behavioral Health & Chronic Care Management

      Presented by Lucet
      Location
      Room 101 A, Level 1
      Speaker
      Details

      With historically disparate systems and pathways for medical care and behavioral health care, creating collaborative approaches to whole person care is necessary to develop integrated care models. As agents of delivery of care systems, join this session to explore how tech-enabled services can facilitate collaboration on primary care, specialty care and behavioral health care to deliver better health outcomes for the people we serve.

  • 11:45 am – 12:30 pm
    • AI, Data Analytics & Interoperability

      The Shift Towards Precision Care for Metabolic Health

      Presented by Verily Life Sciences
      Location
      Room 102, Level 1
      Speaker
      Details

      The metabolic care space has become increasingly complex with new treatment options and expanding use of continuous glucose monitoring. This session will highlight the opportunity to combine AI-powered digital health tools with a clinical care team in order to customize pathways based on member needs. The speakers will share a recently published AI framework for more equitable care delivery, highlighting how it can support resource allocation and enable more precise care.