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AHIP
Conferences

2024 Consumer Experience & Digital Health Forum

Dates:
Sep 24 - 26, 2024
Location:
Nashville, TN

The definitive event where leaders from across the health care industry converge to advance digital health solutions and improve the consumer experience.

Agenda Filters

Sessions

9:00 am - 7:30 pm Sep 24 • 2024

9:00 am – 6:45 pm
, Registration and Information Desk Open

Lobby, Level 1

8:00 am – 7:30 pm
, Luggage Check

Room 107 A, Level 1

11:30 am – 12:45 pm
, Lunch & Learns

  • 12:00 pm – 12:45 pm

    Lunch begins at 11:30; Sessions begin promptly at 12:00 pm

    • Building Trust, Delighting Members, Delivering ROI

      Presented by Wider Circle
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Addressing health equity can lead to improved health outcomes and quality, lower costs, and enhanced member satisfaction and retention. Join this session to explore an innovative model that addresses SDOH and health equity for our most vulnerable members in the communities where they live. Understand how community-based groups can improve communication with members to address inequity as well as encourage members to be more proactive about their health.

    • Redefining Consumer Experience: A Digital-First Approach

      Presented by Relay Network
      Location
      Room 101 A, Level 1
      Speaker
      Details

      Progressive health plans are exploring how a digital-first engagement approach can transform consumer experiences for their hard-to-reach members at key lifecycle moments. Join this session to learn from a health plan about implementing a HIPAA-compliant mobile solution that reduces reliance on costly outbound calls and print materials. With open enrollment approaching, learn about their successful onboarding process and how to redefine member engagement.

    • Digital Health Strategies for Connected Care

      GLP-1 Best Practices: AI-Driven Outcomes and Savings

      Presented by Lark
      Location
      Room 103, Level 1
      Speaker
      Details

      Weight loss drug and GLP-1 medication vendors are either promoting full medication coverage for every member or none at all. The reality is most members’ weight loss journeys require a balanced coverage strategy. Join this session to identify and resolve clinical gaps in weight loss programs, outline cost-contained program designs, and understand AI’s role in potential cost savings. Learn best practices to reduce medication spend while helping retain employer groups and improving member engagement.

    • Driving Member Satisfaction Through an Integrated Care Management Strategy

      Presented by Healthedge
      Location
      Room 102, Level 1
      Speaker
      Details

      Health insurance executives understand that focusing on the care manager experience – and arming them with the right digital tools – can improve member satisfaction and outcomes. Join to learn about why an integrated care management strategy is critical for maintaining staff efficiency and the role of AI to streamline workflows. Explore the importance of change management and best practices for driving new digital technology adoption to transform the way care management is delivered.

1:00 pm – 3:10 pm
, Welcome and Opening Sessions

  • 1:00 pm – 1:10 pm, Davidson Ballroom, Level 1M

    Welcome

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  • 1:10 pm – 1:40 pm, Davidson Ballroom, Level 1M

    Championing Consumer-First Health: Leading the Movement for Change

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  • 1:40 pm – 2:10 pm, Davidson Ballroom, Level 1M

    Best in Class Digital Health Engagement Insights from Other Industries

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    This session will explore how leading companies outside of health care – including hospitality and financial services – leverage advanced digital engagement to drive customer satisfaction and loyalty. Discover actionable insights and best in class strategies that can be adapted to enhance member engagement and optimize health outcomes.

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  • 2:10 pm – 2:20 pm, Davidson Ballroom, Level 1M

    Leveraging AI to Provide an Assistive & Interconnected Consumer Experience

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    Explore next generation consumer experience that integrates AI every step of the way. Learn how AI can play an omni-directional role to enable the ease of self service, operational efficiency by assisting internal service teams, personalized care recommendations for informed decision making and actionable insights to improve service.

    Presented by AVIZVA
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  • 2:20 pm – 3:10 pm, Davidson Ballroom, Level 1M

    Future of Direct-to-Consumer Health Care: Balancing Consumer & Patient Demands

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    A panel of experts with diverse perspectives will explore the future of direct-to-consumer health care, and the challenges of balancing consumer expectations while ensuring high-quality care. Hear what different consumer segments need when it comes to health care, and how the health ecosystem is rapidly evolving to deliver on new expectations.

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3:10 pm – 7:30 pm
, Exhibit Hall Open

Room 104, Level 1

3:10 pm – 3:50 pm
, Coffee Break with Solutions Providers

Room 104, Level 1

3:50 pm – 6:25 pm
, Concurrent Sessions

  • 3:50 pm – 4:35 pm
    • Consumer Experience Redefined

      Unify Engagement and Member Data to Improve Experience and Performance

      Presented by Softheon – An ÐÜèÊÓƵSelect Member
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Health insurance plan executives face data silos that hinder deep member insights, limiting their ability to design better experiences and improve plan performance. Join this session to learn how to drive a more unified view of member shopping, enrollment, premium billing and payments, utilization, claims and other performance and experience data. Gain insights from real world use cases to prioritize improvements in customer experience and member retention.

    • Digital Health Strategies for Connected Care

      Future Virtual Health – Improving Access to Primary Care and Behavioral Health

      Location
      Room 101 A, Level 1
      Speaker
      Details

      Explore the evolving landscape of virtual health and its pivotal role in expanding primary care and behavioral health access. Join this discussion to delve into strategies to utilize virtual care and improve care coordination, patient engagement, and outcomes. Learn from best practices to leverage virtual care to deliver high-quality primary care and behavioral health to meet member demands.

    • AI, Data Analytics & Interoperability

      Implementing AI to Improve Efficiency and Outcomes

      Location
      Room 103, Level 1
      Speaker
      Details

      Unlock the potential of artificial intelligence to transform operational efficiency and enhance member satisfaction and patient outcomes. Join this session to learn from health plan executives’ practical applications of AI, from claims processing to personalizing member care. Gain insights into harnessing AI effectively and staying ahead in a rapidly evolving landscape.

    • Health Tech Innovation, Trends & Market Disruption

      Leveraging Digital Health Tools to Advance Care & Health Equity in Heart Disease

      Presented by Hello Heart
      Location
      Room 102, Level 1
      Speaker
      Details

      Heart disease is the most prevalent and costly chronic condition and it disproportionately impacts women and people of color. Join this session to explore how to drive equitable access through digital innovations to treat heart disease. Learn to build effective care pathways with a focus on bridging care gaps for underserved populations most at risk. Gain insight into how a digital solution can drive validated clinical and financial outcomes while working within existing health plan ecosystems.

  • 4:45 pm – 5:30 pm
    • Consumer Experience Redefined

      Frictionless Customer Experience – Meeting Each Consumer Where They Are

      Location
      Room 101 A, Level 1
      Speaker
      Details

      Consumers expect their health plans to not only meet but anticipate their needs, providing tailored solutions that enhance their overall health care journey. This session will delve into strategies to create a frictionless customer experience, focusing on meeting each consumer where they are. Learn how to leverage data analytics, technology, and empathetic communication to create a customer-centric approach that fosters engagement, satisfaction, and loyalty.

    • Digital Health Strategies for Connected Care

      Leveraging Personalized Data for Connected Care & Preventative Health Strategies

      Presented by Ovia Health – An ÐÜèÊÓƵSelect Member
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Research indicates that 70% of women’s health care decisions are influenced by the data and information available to them. Join us for a dynamic panel session that explores the transformative role of personalized data to empower women and strengthen preventive care strategies. Learn how data-driven insights are reshaping the landscape of women’s health and revolutionizing the way preventative care is delivered.

    • AI, Data Analytics & Interoperability

      Data Analytics and AI to Drive Member Experience and Outcomes

      Location
      Room 103, Level 1
      Speaker
      Details

      Progressive health insurance plans are leveraging data analytics and AI to shape exceptional member experiences and drive improved health outcomes. This session will explore how advanced analytics and AI-driven insights can enhance personalization, optimize care coordination, and streamline operational efficiencies. Learn from strategies to harness these technologies and elevate your organization’s ability to deliver impactful, data-driven solutions.

    • Health Tech Innovation, Trends & Market Disruption

      Advancing Health Equity Through Personalized Cardiometabolic Care

      Presented by Vida Health
      Location
      Room 102, Level 1
      Speaker
      Details

      Obesity and diabetes rates are rising, with obesity projected to affect nearly half of US adults by 2030. These conditions stem from genetics, SDOH, lifestyle, mental health, and other health issues. Despite this, treatments are often one-size-fits-all. Gain insights to employ a step-by-step approach to culturally adaptive, personalized care integrating mental health strategies. Learn how virtual care can significantly improve access for underserved communities.

  • 5:40 pm – 6:25 pm
    • Consumer Experience Redefined

      Delivering on the CX Mission: Strategic and Operational Insights

      Location
      Room 101 D, Level 1
      Speaker
      Details

      Explore the essential strategies and operational tactics needed to deliver on your customer experience mission effectively. This session will provide insights into how health plans are delivering on their organizational mission to deliver member satisfaction and loyalty by implementing practical, operational changes. Gain actionable insight to integrate CX principles into your organization’s framework to achieve measurable improvements in service quality and operational efficiency.

    • Digital Health Strategies for Connected Care

      Transforming Health Care: Embracing a Member-Centric Engagement Journey

      Presented by Embel Assist
      Location
      Room 102, Level 1
      Speaker
      Details

      Transitioning from a traditional population health strategy to a member-centric, digitally enabled one is complex and evolving. It requires developing a comprehensive strategy, investing in new technologies, adapting workflows, and continuous testing and learning. Gain insights from leaders who will share their experiences and best practices to navigate this transition for their companies and customers over the next 2-3 years.

    • AI, Data Analytics & Interoperability

      Interoperability Developments to Improve Care and Outcomes

      Location
      Room 103, Level 1
      Speaker
      Details

      Uncover the latest advancements in interoperability and progress toward seamlessly sharing patient data and transforming care delivery and patient outcomes. Speakers will highlight how data integration and real-time communication between health systems and health plans enhances care coordination, reduces redundancies, and improves overall efficiency. They will also share real-world examples of successfully implementing interoperable solutions to drive better clinical and operational outcomes.

    • Health Tech Innovation, Trends & Market Disruption

      Re-Inventing Member Experience with Human-Centered Design

      Presented by Accenture – An ÐÜèÊÓƵSelect Sponsor
      Location
      Room 101 A, Level 1
      Speaker
      Details

      Gain a deeper understanding of how to effectively meet consumer needs and expectations in a rapidly changing health care landscape. Join this discussion to explore the evolving role of health insurers in the health ecosystem, focusing on the imperative to transform member engagement. Discover strategies that leverage human-centered design and advanced technologies such as generative AI to develop new products and enhance member experiences.

6:25 pm – 7:30 pm
, Reception with Solutions Providers

Room 104, Level 1
Music by SUM SUN, Presented by SiriusXM
Presented by SiriusXM Media logo

6:30 pm – 7:30 pm
, Book Signing

  • , ÐÜèÊÓƵMeet Up Lounge, Booth #707 (Room 104 , Level 1)

    Rebel Health: A Field Guide to the Patient-Led Revolution in Medical Care

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    Complimentary books are available for the first 100 attendees.

    Presented by AHIP
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7:45 am - 7:00 pm Sep 25 • 2024

7:45 am – 5:30 pm
, Registration and Information Desk Open

Lobby, Level 1

8:00 am – 7:00 pm
, Luggage Check

Room 107 A, Level 1

7:45 am – 9:00 am
, Continental Breakfast

Davidson Ballroom Foyer, Level 1M

8:10 am – 10:00 am
, General Session

  • 8:10 am – 8:30 am, Davidson Ballroom, Level 1M

    OCR Perspectives on Emerging Technologies: Implications and Impacts

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  • 8:30 am – 9:15 am, Davidson Ballroom, Level 1M

    Cyber Resilience: Strategies for Navigating the New Digital Landscape

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    Explore critical strategies to manage and safeguard data and build cyber resilience in today’s challenging digital landscape. A panel of experts will explore the intersection of unprecedented technological advancements and escalating cybersecurity challenges in the digital age that warrant attention from individuals and organizations alike.

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  • 9:15 am – 10:00 am, Davidson Ballroom, Level 1M

    Stakeholder Perspectives on Driving the Future of Digital Health

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    Delve into diverse perspectives on shaping the future of digital health. Gain insights into emerging trends and collaborative initiatives that are raising the bar for evidence and value in digital health technology as well as exploring solutions to improve outcomes and reduce costs.

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10:10 am – 10:55 am
, Concurrent Sessions

    • Consumer Experience Redefined

      Activating Good Intentions: How Personalized Engagement Motivates Behavior

      Presented by Teladoc Health
      Location
      Room 101 A, Level 1
      Speaker
      Details

      Best-in-class member engagement goes beyond clever emails and timely prompts and alerts – it extends access to underserved populations, inspires behavior change among at-risk members, and motivates people to be their healthiest selves. Join this session to learn how breakthrough engagement tactics, strategic test-and-learn pilot programs, and the integration of AI and health equity data can engage diverse populations and improve care and outcomes.

    • Digital Health Strategies for Connected Care

      Tech's Role in Health Equity – How Digital Is Driving Improvements in Access

      Location
      Room 102, Level 1
      Speaker
      Details

      Examine how technology is pivotal in advancing health equity by improving access to care across diverse populations. Hear from health plan executives implementing innovative digital solutions that bridge gaps in health care access and address disparities in care delivery. Discover actionable strategies for leveraging technology to create more equitable and inclusive health systems, enhancing outcomes for all members.

    • AI, Data Analytics & Interoperability

      Developing a Business Model and ROI for Digital Strategy and Engagement

      Location
      Room 103, Level 1
      Speaker
      Details

      Gain insights to craft a robust business model and demonstrate ROI for digital strategy and engagement initiatives. Hear lessons learned from retail and financial service industries to understand the key components to align digital investments with business objectives, measure success through key performance indicators, and optimize strategies for maximum ROI and impact. Develop a framework to measure success of digital transformation that drives enhanced member engagement and loyalty.

    • Health Tech Innovation, Trends & Market Disruption

      Unify the Member Experience: From Apps to Platforms to Ecosystems of Care

      Presented by b.well
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Fragmentation prevents health insurance providers from gaining a comprehensive view of member health, hindering efficient care delivery and stifling innovation. More than an app or a platform, an ecosystem strategy uses longitudinal data to redefine member experiences, enhance satisfaction and improve value. Discover the value of connected health care ecosystems and uncover a path to transform today's health information infrastructure into tomorrow's advanced solutions.

10:55 am – 7:00 pm
, Exhibit Hall Open

Room 104, Level 1

10:55 am – 11:45 am
, Coffee Break with Solutions Providers

Room 104, Level 1

11:45 am – 12:30 pm
, General Session

  • , Davidson Ballroom, Level 1M

    Leveraging Data Analytics to Improve Outcomes & Consumer Experience

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    The health care industry is at the forefront of a data revolution, making significant strides in harnessing data analytics to improve health outcomes and elevate member satisfaction. Explore how health plan leaders can leverage technology to access the latest clinical data to transform data-driven decision-making and improve member experience.

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12:30 pm – 1:45 pm
, Lunch & Learns

  • 1:00 pm – 1:45 pm

    Lunch begins at 12:30 pm; Sessions begin promptly at 1:00 pm

    • Creating a Safety Net for Mothers-to-Be: From Concept to Implementation

      Presented by Aeroflow Healthcare
      Location
      Room 101 A, Level 1
      Speaker
      Details

      Join us for a practical discussion on identifying and bridging care gaps for underserved expecting and new mothers. Learn how to leverage technology and existing partnerships to effectively address inequities. Through a comprehensive understanding of partnership development, implementation, and evaluation, gain important insights into improving maternal health outcomes.

    • Leveraging Compassionate Intelligence in Chronic Care Management

      Presented by Omada Health
      Location
      Room 102, Level 1
      Speaker
      Details

      The healthcare landscape is evolving, with technology playing a critical role. At the forefront of this transformation are innovative digital health trends that are disrupting the market and impacting how we approach care for chronic conditions. Join this session to learn how collaboration between virtual chronic care solution providers and visionary health insurance plan partners can help achieve the goals of efficacious, high-quality patient-centered care.

    • Benchmarking for Better Networks and Optimizing Health Plan Performance

      Presented by Quest Analytics
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Building and managing high-performing provider networks while ensuring regulatory compliance and market competitiveness is challenging but critical to business goals. Join this session to explore the role of benchmarking in improving your network design strategies and member satisfaction. Explore real-world use cases that highlight data-driven strategies to optimize network performance and navigate the complexities of the market environment.

    • Mental Health Care Access: Empower Patients with Actionable Transparency Tools

      Presented by Kyruus Health
      Location
      Room 103, Level 1
      Speaker
      Details

      The gap between supply and demand for behavioral health services continues to present major care access challenges. How can health insurance plans help members navigate access more effectively? Discover how to bridge the gap by integrating virtual behavioral health providers and enabling online scheduling into digital member engagement and provider search tools. Learn how actionable provider directories empower patients, boost outcomes, and make mental health services more accessible.

1:45 pm – 2:30 pm
, Dessert Break with Solutions Providers

Room 104, Level 1

2:30 pm – 3:20 pm
, Peer Connect Sessions

  • , Room 101 A, Level 1

    Transforming CX through Culture

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    Participate in an interactive discussion with colleagues on how to positively impact member experience by promoting a consumer-first culture within your organization.

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  • , Room 102, Level 1

    Health Equity: Tech-Driven Innovations and Impact

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    Gain insights from fellow health equity leaders and innovators on strategies and approaches to leverage digital health to address disparities in care and measurably improve health equity.

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  • , Room 103, Level 1

    Leveraging AI through People, Process, and Operations

    ,

    Engage in a conversation with peers on how to harness AI to streamline operations, better manage resources, improve productivity, and achieve efficiencies.

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  • , Room 101 D, Level 1

    Assessing the Value of Digital Health Tools

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    Join an impactful discussion on assessing the value of digital health tools and innovations to optimize ROI.

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3:30 pm – 4:15 pm
, Concurrent Sessions

    • Consumer Experience Redefined

      AI Support for Customer Service Excellence – Improving Accuracy and Service Time

      Location
      Room 101 A, Level 1
      Speaker
      Details

      The use of artificial intelligence can elevate customer service by enhancing accuracy and reducing response times. Join this session to learn how AI-driven tools and techniques streamline customer interactions, minimize errors, and accelerate service delivery. Hear key challenges, best practices and lessons learned for successful implementation to improve service quality and boost member satisfaction.

    • Digital Health Strategies for Connected Care

      The Future of Remote Monitoring and Care Delivery in the Home

      Location
      Room 103, Level 1
      Speaker
      Details

      The future of remote patient monitoring and care delivery in the home offers the promise to transform outcomes, chronic care management and member satisfaction. A health plan executive and an investor will delve into best practices for implementing effective remote care solutions that enhance patient outcomes and streamline care. Gain strategic insights to integrate innovations with goals to improve accessibility, reduce hospital visits, and deliver high-quality care in the home setting.

    • AI, Data Analytics & Interoperability

      AI as the Invisible Hand in Health Care

      Presented by Included Health
      Location
      Room 102, Level 1
      Speaker
      Details

      AI. Data science. Machine learning. We’ve all heard the buzzwords. But what if we thought about AI and data science as an invisible tool to supercharge health care? What if the power of AI was that a patient didn’t know it was there? Join this session to learn from two innovative data scientists who are simplifying health care with data and AI. Explore strategies to supercharge experiences for members, help clinicians advocate for patients, build personalization, and improve equity.

    • Health Tech Innovation, Trends & Market Disruption

      The Obesity Challenge – Optimizing Your GLP-1 Program and Managing Access

      Presented by Solera Health
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Americans have had courtside seats to the social media-driven frenzy for GLP-1’s as weight loss therapies. Easy access to tele-prescribers has completely changed how and when people seek out and purchase costly pharmaceuticals. Meanwhile, health insurance plans have had to bear the burden of those excess costs. Join this session for strategies to optimize your program and manage your spend for GLP-1s while ensuring those who will benefit most from these drugs can access them.

4:25 pm – 6:00 pm
, General Session

  • 4:25 pm – 5:10 pm, Davidson Ballroom, Level 1M

    Advancing Health Equity Through Digital Health

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    This session will explore a range of initiatives being implemented to improve access and reduce disparities in care. Speakers will highlight a digital health equity framework, efforts to ensure responsible use, and strategies to advance health equity in the digital domain.

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  • 5:10 pm – 5:20 pm, Davidson Ballroom, Level 1M

    INNOVATION SPOTLIGHT – Specialty Care: Leveraging Technology to Catalyze Change

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    Fragmented care is a significant challenge, especially for patients with chronic conditions who frequently engage with specialty care. By leveraging insights from high system utilizers, technology can create a more seamless and coordinated care experience. In this spotlight session, gain insights about technological applications for managing specialty care needs at scale, current opportunities in care coordination for patients, and the future direction of health tech.

    Presented by Davita Kidney Care
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  • 5:20 pm – 6:00 pm, Davidson Ballroom, Level 1M

    The AI Revolution in Medicine: What the Future Holds

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    A renowned physician, author, and thought leader will examine the AI revolution in medicine and the promise and limitations of integrating generative AI in health care. Discover how AI will enhance diagnostics, personalize treatment, and revolutionize patient care, while exploring ethical concerns, data privacy issues, and the risk of exacerbating health disparities.

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6:00 pm – 7:00 pm
, Reception with Solutions Providers

Room 104, Level 1

6:15 pm – 7:00 pm
, Complimentary Signed Books

  • , ÐÜèÊÓƵMeet Up Lounge, Booth #707 (Room 104 , Level 1)

    ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine

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    Complimentary signed books are available for the first 200 attendees.

    Presented by AHIP
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8:00 am - 2:30 pm Sep 26 • 2024

8:00 am – 2:00 pm
, Registration and Information Desk Open

Lobby, Level 1

8:00 am – 3:00 pm
, Luggage Check

Room 107A, Level 1

8:00 am – 9:00 am
, Continental Breakfast

Davidson Ballroom Foyer, Level 1M

8:30 am – 10:00 am
, General Session

  • 8:30 am – 9:15 am, Davidson Ballroom, Level 1M

    HHS Roadmap for Modernizing the Nation’s Digital Health Infrastructure

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    Gain insights from prominent officials into strategic plans to modernize the nation’s digital health infrastructure. Learn about emerging data and technology policy issues and how these initiatives will advance interoperability, enhance data security, and drive innovation to improve health care delivery.

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  • 9:15 am – 10:00 am, Davidson Ballroom, Level 1M

    Innovation Imperatives to Drive Health Transformation

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    Explore the critical innovation imperatives essential for driving transformative change in health care. Gain insights from leading provider and health plan executives, as well as an investor, on their respective innovation agendas. Discover digital health strategies necessary to enhance member experiences and improve health outcomes.

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10:00 am – 1:45 pm
, Exhibit Hall Open

Room 104, Level 1

10:00 am – 10:45 am
, Coffee Break with Solutions Providers

Room 104, Level 1

10:55 am – 12:30 pm
, Concurrent Sessions

  • 10:55 am – 11:40 am
    • Consumer Experience Redefined

      Beyond the Maze: Simplifying Benefits Inquiry Experiences with the Power of AI

      Presented by Simplify Healthcare
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Health insurance members at times have challenges navigating benefit inquiries. Urgent questions like "am I covered?" or "how much will this cost?" often lead to long wait times and conflicting information. Join this session to explore an AI-powered solution that empowers members with real-time information. Learn how a health insurer streamlined benefit inquiries, ensured informed decisions and improved member experience across all channels.

    • Digital Health Strategies for Connected Care

      Synergizing Product and Marketing for Health Plan Digital Success

      Presented by Rx Savings Solutions
      Location
      Room 102, Level 1
      Speaker
      Details

      In today's health care landscape, success for health plans relies on a cohesive digital strategy. In this session, attendees will learn the importance of product and marketing collaboration to create an inclusive digital experience for all stakeholders, including members, providers and the health plan. Gain insights into successful strategies to ensure a seamless digital experience from product development to timely, targeted marketing messages.

    • AI, Data Analytics & Interoperability

      Whole Person Care: Transforming Behavioral Health & Chronic Care Management

      Presented by Lucet
      Location
      Room 101 A, Level 1
      Speaker
      Details

      With historically disparate systems and pathways for medical care and behavioral health care, creating collaborative approaches to whole person care is necessary to develop integrated care models. As agents of delivery of care systems, join this session to explore how tech-enabled services can facilitate collaboration on primary care, specialty care and behavioral health care to deliver better health outcomes for the people we serve.

  • 11:45 am – 12:30 pm
    • Digital Health Strategies for Connected Care

      How to Create a Transformational Relationship with Your Members

      Presented by HealthMine
      Location
      Room 101 A, Level 1
      Speaker
      Details

      Streamlining care team coordination and data integration is essential for delivering a seamless, personalized experience for health plan members. Building trust is the first step—every interaction should be meaningful, clear, and contribute to ongoing data collection for even more tailored future engagements. Discover best practices for guiding members on a holistic care journey while addressing and removing barriers to care.

    • AI, Data Analytics & Interoperability

      The Shift Towards Precision Care for Metabolic Health

      Presented by Verily Life Sciences
      Location
      Room 102, Level 1
      Speaker
      Details

      The metabolic care space has become increasingly complex with new treatment options and expanding use of continuous glucose monitoring. This session will highlight the opportunity to combine AI-powered digital health tools with a clinical care team in order to customize pathways based on member needs. The speakers will share a recently published AI framework for more equitable care delivery, highlighting how it can support resource allocation and enable more precise care.

    • Health Tech Innovation, Trends & Market Disruption

      How AI-Driven Digital Health Is Shaping High-Cost, Complex Condition Management

      Presented by Welldoc
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Enhancements in AI offer an opportunity to reimagine a model for effective care management. Blending digital innovation with personalized, whole-health support and data-driven connections opens the door for improved health outcomes and lower health care costs for payers and consumers. Join this session to explore a tightly integrated, AI-driven pathway to tailored, scalable care management programs.

12:30 pm – 1:45 pm
, Lunch with Solutions Providers

Room 104, Level 1

1:45 pm – 1:45 pm
, Exhibit Hall Closes

1:45 pm – 2:30 pm
, Closing Keynote Session

  • , Davidson Ballroom, Level 1M

    The Power of Innovation, Technology, and Story to Transform Health Care

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    Our closing speaker – a renowned inventor, entrepreneur, author, and philanthropist – will share the inspiring journey of the organization he founded and leads, where bold ideas and unconventional partnerships have fostered groundbreaking solutions in health care and beyond. Learn how to cultivate a culture of creativity and resilience within your organization and gain insights into how storytelling can amplify the impact of technological advancements, turning the impossible into the achievable.

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2:30 pm – 2:30 pm
, Conference Adjourns