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AHIP
Conferences

2024 Consumer Experience & Digital Health Forum

Dates:
Sep 24 - 26, 2024
Location:
Nashville, TN

The definitive event where leaders from across the health care industry converge to advance digital health solutions and improve the consumer experience.

Agenda Filters

Sessions

7:45 am – 5:30 pm
, Registration and Information Desk Open

Lobby, Level 1

8:00 am – 7:00 pm
, Luggage Check

Room 107 A, Level 1

7:45 am – 9:00 am
, Continental Breakfast

Davidson Ballroom Foyer, Level 1M

8:10 am – 10:00 am
, General Session

  • 8:10 am – 8:30 am, Davidson Ballroom, Level 1M

    OCR Perspectives on Emerging Technologies: Implications and Impacts

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  • 8:30 am – 9:15 am, Davidson Ballroom, Level 1M

    Cyber Resilience: Strategies for Navigating the New Digital Landscape

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    Explore critical strategies to manage and safeguard data and build cyber resilience in today’s challenging digital landscape. A panel of experts will explore the intersection of unprecedented technological advancements and escalating cybersecurity challenges in the digital age that warrant attention from individuals and organizations alike.

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  • 9:15 am – 10:00 am, Davidson Ballroom, Level 1M

    Stakeholder Perspectives on Driving the Future of Digital Health

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    Delve into diverse perspectives on shaping the future of digital health. Gain insights into emerging trends and collaborative initiatives that are raising the bar for evidence and value in digital health technology as well as exploring solutions to improve outcomes and reduce costs.

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10:10 am – 10:55 am
, Concurrent Sessions

    • Consumer Experience Redefined

      Activating Good Intentions: How Personalized Engagement Motivates Behavior

      Presented by Teladoc Health
      Location
      Room 101 A, Level 1
      Speaker
      Details

      Best-in-class member engagement goes beyond clever emails and timely prompts and alerts – it extends access to underserved populations, inspires behavior change among at-risk members, and motivates people to be their healthiest selves. Join this session to learn how breakthrough engagement tactics, strategic test-and-learn pilot programs, and the integration of AI and health equity data can engage diverse populations and improve care and outcomes.

    • Digital Health Strategies for Connected Care

      Tech's Role in Health Equity – How Digital Is Driving Improvements in Access

      Location
      Room 102, Level 1
      Speaker
      Details

      Examine how technology is pivotal in advancing health equity by improving access to care across diverse populations. Hear from health plan executives implementing innovative digital solutions that bridge gaps in health care access and address disparities in care delivery. Discover actionable strategies for leveraging technology to create more equitable and inclusive health systems, enhancing outcomes for all members.

    • AI, Data Analytics & Interoperability

      Developing a Business Model and ROI for Digital Strategy and Engagement

      Location
      Room 103, Level 1
      Speaker
      Details

      Gain insights to craft a robust business model and demonstrate ROI for digital strategy and engagement initiatives. Hear lessons learned from retail and financial service industries to understand the key components to align digital investments with business objectives, measure success through key performance indicators, and optimize strategies for maximum ROI and impact. Develop a framework to measure success of digital transformation that drives enhanced member engagement and loyalty.

    • Health Tech Innovation, Trends & Market Disruption

      Unify the Member Experience: From Apps to Platforms to Ecosystems of Care

      Presented by b.well
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Fragmentation prevents health insurance providers from gaining a comprehensive view of member health, hindering efficient care delivery and stifling innovation. More than an app or a platform, an ecosystem strategy uses longitudinal data to redefine member experiences, enhance satisfaction and improve value. Discover the value of connected health care ecosystems and uncover a path to transform today's health information infrastructure into tomorrow's advanced solutions.

10:55 am – 7:00 pm
, Exhibit Hall Open

Room 104, Level 1

10:55 am – 11:45 am
, Coffee Break with Solutions Providers

Room 104, Level 1

11:45 am – 12:30 pm
, General Session

  • , Davidson Ballroom, Level 1M

    Leveraging Data Analytics to Improve Outcomes & Consumer Experience

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    The health care industry is at the forefront of a data revolution, making significant strides in harnessing data analytics to improve health outcomes and elevate member satisfaction. Explore how health plan leaders can leverage technology to access the latest clinical data to transform data-driven decision-making and improve member experience.

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12:30 pm – 1:45 pm
, Lunch & Learns

  • 1:00 pm – 1:45 pm

    Lunch begins at 12:30 pm; Sessions begin promptly at 1:00 pm

    • Creating a Safety Net for Mothers-to-Be: From Concept to Implementation

      Presented by Aeroflow Healthcare
      Location
      Room 101 A, Level 1
      Speaker
      Details

      Join us for a practical discussion on identifying and bridging care gaps for underserved expecting and new mothers. Learn how to leverage technology and existing partnerships to effectively address inequities. Through a comprehensive understanding of partnership development, implementation, and evaluation, gain important insights into improving maternal health outcomes.

    • Leveraging Compassionate Intelligence in Chronic Care Management

      Presented by Omada Health
      Location
      Room 102, Level 1
      Speaker
      Details

      The healthcare landscape is evolving, with technology playing a critical role. At the forefront of this transformation are innovative digital health trends that are disrupting the market and impacting how we approach care for chronic conditions. Join this session to learn how collaboration between virtual chronic care solution providers and visionary health insurance plan partners can help achieve the goals of efficacious, high-quality patient-centered care.

    • Benchmarking for Better Networks and Optimizing Health Plan Performance

      Presented by Quest Analytics
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Building and managing high-performing provider networks while ensuring regulatory compliance and market competitiveness is challenging but critical to business goals. Join this session to explore the role of benchmarking in improving your network design strategies and member satisfaction. Explore real-world use cases that highlight data-driven strategies to optimize network performance and navigate the complexities of the market environment.

    • Mental Health Care Access: Empower Patients with Actionable Transparency Tools

      Presented by Kyruus Health
      Location
      Room 103, Level 1
      Speaker
      Details

      The gap between supply and demand for behavioral health services continues to present major care access challenges. How can health insurance plans help members navigate access more effectively? Discover how to bridge the gap by integrating virtual behavioral health providers and enabling online scheduling into digital member engagement and provider search tools. Learn how actionable provider directories empower patients, boost outcomes, and make mental health services more accessible.

1:45 pm – 2:30 pm
, Dessert Break with Solutions Providers

Room 104, Level 1

2:30 pm – 3:20 pm
, Peer Connect Sessions

  • , Room 101 A, Level 1

    Transforming CX through Culture

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    Participate in an interactive discussion with colleagues on how to positively impact member experience by promoting a consumer-first culture within your organization.

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  • , Room 102, Level 1

    Health Equity: Tech-Driven Innovations and Impact

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    Gain insights from fellow health equity leaders and innovators on strategies and approaches to leverage digital health to address disparities in care and measurably improve health equity.

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  • , Room 103, Level 1

    Leveraging AI through People, Process, and Operations

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    Engage in a conversation with peers on how to harness AI to streamline operations, better manage resources, improve productivity, and achieve efficiencies.

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  • , Room 101 D, Level 1

    Assessing the Value of Digital Health Tools

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    Join an impactful discussion on assessing the value of digital health tools and innovations to optimize ROI.

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3:30 pm – 4:15 pm
, Concurrent Sessions

    • Consumer Experience Redefined

      AI Support for Customer Service Excellence – Improving Accuracy and Service Time

      Location
      Room 101 A, Level 1
      Speaker
      Details

      The use of artificial intelligence can elevate customer service by enhancing accuracy and reducing response times. Join this session to learn how AI-driven tools and techniques streamline customer interactions, minimize errors, and accelerate service delivery. Hear key challenges, best practices and lessons learned for successful implementation to improve service quality and boost member satisfaction.

    • Digital Health Strategies for Connected Care

      The Future of Remote Monitoring and Care Delivery in the Home

      Location
      Room 103, Level 1
      Speaker
      Details

      The future of remote patient monitoring and care delivery in the home offers the promise to transform outcomes, chronic care management and member satisfaction. A health plan executive and an investor will delve into best practices for implementing effective remote care solutions that enhance patient outcomes and streamline care. Gain strategic insights to integrate innovations with goals to improve accessibility, reduce hospital visits, and deliver high-quality care in the home setting.

    • AI, Data Analytics & Interoperability

      AI as the Invisible Hand in Health Care

      Presented by Included Health
      Location
      Room 102, Level 1
      Speaker
      Details

      AI. Data science. Machine learning. We’ve all heard the buzzwords. But what if we thought about AI and data science as an invisible tool to supercharge health care? What if the power of AI was that a patient didn’t know it was there? Join this session to learn from two innovative data scientists who are simplifying health care with data and AI. Explore strategies to supercharge experiences for members, help clinicians advocate for patients, build personalization, and improve equity.

    • Health Tech Innovation, Trends & Market Disruption

      The Obesity Challenge – Optimizing Your GLP-1 Program and Managing Access

      Presented by Solera Health
      Location
      Room 101 D, Level 1
      Speaker
      Details

      Americans have had courtside seats to the social media-driven frenzy for GLP-1’s as weight loss therapies. Easy access to tele-prescribers has completely changed how and when people seek out and purchase costly pharmaceuticals. Meanwhile, health insurance plans have had to bear the burden of those excess costs. Join this session for strategies to optimize your program and manage your spend for GLP-1s while ensuring those who will benefit most from these drugs can access them.

4:25 pm – 6:00 pm
, General Session

  • 4:25 pm – 5:10 pm, Davidson Ballroom, Level 1M

    Advancing Health Equity Through Digital Health

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    This session will explore a range of initiatives being implemented to improve access and reduce disparities in care. Speakers will highlight a digital health equity framework, efforts to ensure responsible use, and strategies to advance health equity in the digital domain.

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  • 5:10 pm – 5:20 pm, Davidson Ballroom, Level 1M

    INNOVATION SPOTLIGHT – Specialty Care: Leveraging Technology to Catalyze Change

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    Fragmented care is a significant challenge, especially for patients with chronic conditions who frequently engage with specialty care. By leveraging insights from high system utilizers, technology can create a more seamless and coordinated care experience. In this spotlight session, gain insights about technological applications for managing specialty care needs at scale, current opportunities in care coordination for patients, and the future direction of health tech.

    Presented by Davita Kidney Care
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  • 5:20 pm – 6:00 pm, Davidson Ballroom, Level 1M

    The AI Revolution in Medicine: What the Future Holds

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    A renowned physician, author, and thought leader will examine the AI revolution in medicine and the promise and limitations of integrating generative AI in health care. Discover how AI will enhance diagnostics, personalize treatment, and revolutionize patient care, while exploring ethical concerns, data privacy issues, and the risk of exacerbating health disparities.

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6:00 pm – 7:00 pm
, Reception with Solutions Providers

Room 104, Level 1

6:15 pm – 7:00 pm
, Complimentary Signed Books

  • , ÐÜèÊÓƵMeet Up Lounge, Booth #707 (Room 104 , Level 1)

    ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine

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    Complimentary signed books are available for the first 200 attendees.

    Presented by AHIP
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