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Community Care Plan Uses Referential Data to Connect Medicaid Members to Critical Services

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Community Care Plan sought a solution to fix data issues and ensure underserved members received the care and resources they need.

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Published on Oct 3, 2024

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This white paper represents the views of the author, not America鈥檚 Health Insurance Plans (AHIP). The publication, distribution or posting of this white paper by 熊猫视频does not constitute a guaranty of any product or service by AHIP.

Overview

Problem: For Community Care Plan, which serves the Medicaid population of Broward County, contact information was a major challenge and impacted the organization鈥檚 ability to provide its members with important health-related information and close care gaps.

Solution: Community Care Plan chose LexisNexis庐 Risk Solutions to help validate contact information and identify possible updates and data discrepancies for its new and existing members.

Results: Doubled the contact rate YoY and contacted an additional 877 members in the first five months.