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So many healthcare organizations seem to tout AI as the magic bullet for revolutionizing care. Often, however, we see style without substance. But at Ontrak, we do things differently. Because for more than a decade, we’ve been pushing continuous AI innovation to solve real-world, practical challenges associated with behavioral healthcare. That means infusing Augmented Intelligence (AI) across the entire behavioral healthcare value chain. We’re continuously automating the inefficient, manual processes that create fragmented member experiences—and undermine consistent engagement. Today, health plans and providers are striving to meaningfully engage members. But as provider panels expand, it becomes more and more difficult to reach everyone. And case managers can’t do everything. So, how do we achieve true scale and efficiency? Introducing the Ontrak Advanced Engagement System: A five-pronged approach that leverages AI to identify, reach, engage, and provide access to members throughout the behavioral healthcare journey – powered by 200+ memberspecific AI-enabled care signals. Below we describe each program component, illustrating how we use AI to advance evidence-based practice and drive efficient, systematic member engagement—at scale.